User-Friendly Interface for Easy Hospital Consultation Booking for the Elderly
TOKENLY
In every household, elderly people often wish to do things independently. In some cases, physical conditions prevent them from doing so. When they feel unable to manage tasks on their own, it can impact their mental health. This appointment booking app serves as a helping hand, allowing them to easily reach out to doctors and schedule timely consultations.
Gauri Amma is an elderly member of the family who needs to consult a doctor for her knee pain. She wishes there were a way she could do it on her own.
Moorthi is a retired professor who lives his retirement life peacefully. Both of his sons are abroad, so he has to book a doctor’s appointment by himself.
Objective
To introduce the elderly into the social platform, where they don’t feel left out and make each step and feature make them easy to understand and interact.
Design Process
Secondary Research
Primary Research
Consulting Journey Map
Task flow Information Architecture
Branding concept
Ideation
Wireframe Interface design
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Research Phase
Secondary Research
According to the study
“ Smartphone adoption among seniors has nearly quadrupled in the last five years in U.S ”
In India, impairment by age group
Insights
The study shows a notable rise in smartphone use among the elderly.
Internet use among adults aged 65+ increased, indicating greater connectivity among the elderly.
Social media usage among adults aged 65+ reflecting the growing engagement of older adults on social platforms.
Common health issues in older adults include poor eyesight or cataracts, hearing loss, hand tremors, and feelings of loneliness or fearfulness.
As shown in the graph, physical, mental, and vision impairments increase significantly with age.
Primary Research insights
Fear of Making Mistakes
Elderly users may feel anxious about unintentionally making errors
Perceived Complexity
Elderly people may find technology, especially apps, too complex, leading to reluctance to use them
Learning Curve for New Users
Elderly users are likely to assume that learning a new app will be challenging
Consulting Journey Map
key steps and potential pain points
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Booking an appointment through a phone call using a patient token system
Need vehicle to go to the hospital
Need vehicle to return back to home
Having to wait a long time for your turn to consult the doctor
After collecting the medical prescription, wait in line to purchase the medicine
The goal is to design an appointment booking app specifically for elderly users, allowing them to easily secure tokens for medical consultations in their locality without unnecessary complexities. The aim is to create an intuitive, user-friendly experience that addresses the unique needs of older adults, with a strong focus on accessibility, simplicity, and trust.
Design Brief
Primary users are elderly individuals (aged 60+)
Target Audience
Minimalist and easy-to-understand design with large buttons, clear text, and straightforward navigation.
Simplified User Interface
A streamlined, step-by-step process for booking appointments, selecting dates, and receiving reminders.
Easy Booking Process
Features like voice commands, text-to-speech, and high-contrast mode to assist users with visual and physical impairments.
Accessibility
Objectives
Branding & Logo
Caring Companion
Time's Embrace
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Information Architecture
Login
Profile
Drivers Profile
Health issues
Medical Facilities
Doctors available
Consult Date
Wheelchair
Wheelchair
Taxi
Confirmation
Share to close contact
Address
Booking details
Account
Notifications
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Your Fast Track to Care
A list of registered nearby hospitals will appear, sorted by proximity.
Elderly users can adjust the font size during profile setup to suit their convenience.
Elderly users can touch the body part on an illustrated figure they relate to, selecting the area where they feel unwell. Based on their choice, a list of relevant specialists will appear in the next step.
Competitors study
Application
Strength
Weakness
Opportunities
Threats
Overly detailed interface might overwhelm elderly users.
Limited accessibility features (no voice commands, small text).
Multiple steps for booking, causing confusion.
Elder-focused health plans
Wellness programs.
Strong competition from multi-hospital apps
Direct access to Apollo’s wide network Online consultations.
Home delivery of medicines.
Crowded interface with small icons, making it hard for elderly users to navigate.
Lacks clear guidance for first-time users.
Expansion of elder care services.
Health packages for elderly.
Competitors like multi-hospital apps offer more flexibility
Book appointments with Fortis specialists
Video consultations.
Access to lab reports.
User-friendly interface.
Wide network of doctors.
Video consultations available.
Limited customer support tailored for elderly users.
Lacks personalized settings (larger fonts, simplified navigation).
Expansion into rural areas.
Data privacy concerns regarding medical records
Practo
Telemedicine Integration
Virtual consultations, allowing elderly patients to book and attend video consultations with healthcare professionals from the comfort of their homes.
Multi-Language Support
Implement multiple language options to cater to a diverse elderly population.
Medical Record Integration
Enable users to upload, store, and access digital medical records and test results within the app, providing a complete healthcare management solution.
Personalized Health Reminders
Introduce features like health check-up notifications, tailored to each user's medical history and needs.
Future Scope